Resume
Experience
2020 - Present
SOCIAL MEDIA MANAGER
WAVE TIME THRIFT
INDIANAPOLIS, IN
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Developed and executed social media strategies that resulted in a 50% increase in brand followers and a 40% growth in engagement within six months.
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Created and curated engaging content across social media platforms, resulting in a 60% increase in organic reach and a 25% boost in referral traffic to the website.
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Monitored social media channels for customer inquiries and feedback, maintaining a response rate of 90% and ensuring positive customer experiences.
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Managed social media advertising campaigns, achieving a 30% improvement in ROI and a 20% decrease in cost per acquisition (CPA) through strategic targeting and ad optimization.
2021 - 2022
MANAGEMENT ASSISTANT
Enterprise
Carmel, IN
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Responsible for managing and growing 400+ car fleet while ensuring quality service.
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Improved customer satisfaction score from 71% to 81% by providing quality service.
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Currently leading the branch in sales and customer shoutouts for the month of September.
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Reduce stagnant inventory by building efficient inventory strategies that service all internal requests and renting more vehicles from the fleet.
Education
2022
Professional Certificate
Professional Certificate – Google Digital Marketing & E-commerce Specialization
Mountain View, CA
2018
NORTHERN KENTUCKY UNIVERSITY
Bachelor of Arts – Organizational Leadership
Bachelors
Highland Heights, KY
Professional skillset
Strategic Social Media Management
Content Creation and Curation
Community Management
Data Analysis and Insights
Social Media Advertising
Influencer Collaboration
Crisis Management
Social Listening
Platform Expertise
NYU Film and TV Industry Essentials